When customers leave dissatisfied after interactions with your business, the problem is likely more systemic than you realize. It can be hard to get a handle on poor customer satisfaction, but one of the best ways to address it is through comprehensive onboarding and training programs for your employees.
Don’t make training a grueling info dump — the human mind can take in only so much data at once. It’s best to split up your training programs into manageable chunks to ensure all the information gets absorbed. And give employees the tools to manage their own training. The ability to dip in and out of training modules allows them to move at their own pace, which greatly increases retention rates. Most importantly, don’t waste your employees’ time with big, clunky meetings, when individually tailored programs will suffice. SmallBiztrends.com, 7/20/ 2018