Our Team

Kerry Couch

Kerry Couch

President

Kerry was raised in East Tennessee and received his Business Management degree from Freed-Hardeman University. After spending almost 10 years in multi-store management with major retail companies, Kerry launched Nashville Computer, Inc. October 1, 1988. Today, he continues as President of the company, overseeing the overall operations.

Kerry and his wife Lisa live in Columbia, Tennessee with their son and daughter. Weekends consist of working on his farm, traveling on his Honda Goldwing with his wife or being involved with church activities. Kerry volunteers his time to take annual trips to Central or South America for medical missions and also serves on the Board of Trustees for Freed-Hardeman University in Henderson, Tennessee.


Sydney Robertson

Sydney Robertson

Marketing Specialist

As Marketing Specialist, it is Sydney’s job to find businesses that need and value the technical support and peace of mind that Nashville Computer can provide. She has a degree in Marketing, and a passion for what she does. She started at NCI in 2017 and says her favorite thing about the company is the family/team atmosphere. Outside of work she enjoys horseback riding, reading, and spending time with her family and friends!


Patricia Gordon

Patricia Gordon

Schedule Coordinator

When you call in, there’s a good chance you will talk to Patricia. Among her job duties as schedule coordinator is dispatching engineers, scheduling projects, scheduling equipment installs and so much more. She’s been with NCI since 2016, and her favorite aspect of the company is that it is family oriented.

Originally from Florida, she now live in the Cookeville, TN area with her sweet family. She and her husband, Chris, have two daughters: Natalie & Aspen. Their family has a Russian blue kitty that she describes as “feisty” – sounds about right 😉


Charles Henson

Charles Henson

Managing Partner

Charles has been with NCI since 1991, and has performed all duties except accounting! He is responsible for the day-to-day workflow and operations of Nashville Computer. He works closely with marketing and business development to make sure that we are reaching potential clients, and he also ensures that our clients are happy and taken care of.

He was born in Missouri, but was raised in West Tennessee. He spends the majority of his free time with his beautiful wife and two wonderful kids. They love to go bowling, watch movies, play video games, listen to music, hiking, swimming – and so much more! His favorite vacation was a trip around Europe with his family.


Justin Lipscomb

Justin Lipscomb

Account Manager

As Account Manager, Justin is excited to get to know each of our customers as they come on board. He’s a great listener, and is able to figure out the specific technological needs of our clients. He makes sure that our clients receive the hardware, software and services they require to make their business successful. If there are ever questions or concerns that customers have with sales or service, Justin is there to listen and find solutions ensuring each of our customers are totally satisfied with our work.

Justin is a family man with a lovely wife, Katie, and 3 adorable children - Harper, Merritt, and Jasper. Outside of work he, of course, enjoys time with his family and leading small groups at church. Golf is one of his favorite hobbies, and he’s lived every golf-lovers dream of going to the Masters Tournament.. TWICE.


Scott Thorsen

Scott Thorsen

Business Development Manager

As our Business Development Manager, Scott is very often the first consultant to whom our clients speak. It is his job to find the people and businesses in the Nashville area who value technology and need an expert partner like Nashville Computer to achieve their business goals. Scott ensures that our new clients have a top of the line experience with NCI from their first contact with us.

Scott is originally from Michigan, but grew up South of Atlanta. As a Vanderbilt graduate, he fell in love with Nashville and has been here for over a decade. Outside of work he’ll most likely be found at a softball field, traveling to baseball stadiums across the country cheering on his beloved Commodores, or with a fishing pole in his hand. He and his lovely wife Caitlin are proud parents to their sweet daughter, Sloane.


David Duer

David Duer

Client Care Manager

David is NCI’s Client Care Manager. He says one of his job duties is being the “engineer wrangler”. He also has a big hand in customer relations and day to day operations assistance. He is a liaison to our clients and he ensures quality and efficiency in the various projects and jobs. He’s been with Nashville Computer since 2010 and says his favorite thing about our company is the way we work as a team.

Outside of business hours he loves hosting game nights with friends, going on dates with his sweet wife, Dia, and grabbing coffee with family and friends. He is originally from the Auburn area in Alabama, and now resides in the Nashville area with Dia and their dog, Penny.


Courtney Gardner

Courtney Gardner

Service Coordinator

If you have called Nashville Computer then there’s a good chance you’ve spoken with Courtney. Even if the office gets a little chaotic, she is always able to pleasantly answer each phone call with a smile. Courtney has been with NCI since 2006, and her favorite job duty is running reports and analyzing date – anything she can make into a spreadsheet.

Born in Louisville, KY, Courtney moved to TN in 2000. When she’s not working she likes spending time with her family, dogs, and friends. She is a sweet lover of puppies, Star Wars, and whimsical toys. Best of all, if there is any reason to celebrate we can count of Courtney to bring one of her famous cakes! Yum!


Troy Rubert

Troy Rubert

Senior Support Engineer

Troy has been with Nashville Computer since 2006, and is a senior field engineer. He describes NCI as a great workplace, and the thing he likes most about the company is “chicken leg Mondays”!

In his free time Troy enjoys photography, rehabbing houses, and farming. He and his lovely wife, Lori, have a son, daughter-in-law, daughter, and a slew of dogs and cats. If you ever need your computer network fixed or a good laugh – call Troy!


Josh McCrory

Josh McCrory

Senior Support Engineer

Josh has been with Nashville Computer since 2007. Most of his time is spent onsite with clients troubleshooting and repairing anything from printer issues, desktop issues & server issues.

He is originally from Hickman County, TN and spends his free time hanging out with family & friends, playing volleyball, basketball or softball and trying to spend as much time on the river relaxing as possible.


Ron Adcock

Ron Adcock

Senior Support Engineer

Ron started with Nashville Computer in August 2004. His main responsibilities involve the help desk and remote support. He takes support calls and fixes issues either with remote control of computers or advice over the phone. He also monitors the Backup Disaster Recovery units that image servers and send the backup offsite for storage in case of catastrophic disaster.

He loves living out his second childhood with his two young children.


Cory Goodman

Cory Goodman

Support Engineer

Cory has been with NCI since 2010, and we are very lucky to have him! As a field engineer he can solve all sorts of problems, and his favorite part of the job is always learning something new. He is always looking for new ways to use technology and how to apply his learnings to multiple situations to benefit people. When asked what he likes most about NCI he said, “What I like most about NCI is being in an environment where you can talk with anyone about anything. It truly feels like a family here, and not like a job I have to dread going to.”

Cory was born and raised in White Bluff, TN, and he has never left! He and his fiancé, Jasmine, have all sorts of dogs and cats. They are all rescues except Shira – she is a wolf hybrid! Outside of work he still enjoys learning more about computers and running tests on his at home network.


Neil Brown

Neil Brown

Support Engineer

Neil Brown was born in England and grew up in New Zealand.  So if you call our Help Desk and hear a beautiful accent, you know you are talking to Neil. His IT career started 25 years ago soon after he got his first Tandy PC.  (Remember those?)  With limited knowledge, but possessing interest and talent, he soon landed a job maintaining a Tandy PC for a local company.  Since those days he has become a very knowledgeable computer expert and a great addition to Nashville Computer.Neil’s favorite part of working is solving problems that seem to be unsolvable.  Being a real “people person” he takes great satisfaction from helping clients with their IT problems.

In his spare time he likes to ride bicycles and take pictures at sporting events for the Cheatham County newspapers. He is also a proud new grandfather.


Jon Crigger

Jon Crigger

Support Engineer

Jon is on the Help Desk, but his main focus is our client’s security. Jon is the person taking care of our client’s backup systems, making sure that they are all working as they should and fixing them if there are any issues. He maintains the Antivirus Portal, making sure that all the workstations are up to date with definitions and have no malware on them. He also makes sure all of our clients have the latest patches and he runs weekly and monthly reports to keep everyone informed.

His favorite things to do outside of work are hiking and listening to music. When asked what three words best describe NCI, he said “Very Family Friendly”.


Keith Couch

Keith Couch

Support Engineer

Keith has been with Nashville Computer since 2011, and is currently a Help Desk Support engineer. Being a computer guru, he’s able to literally take computers apart and put them back together. He can also solve basically any tech problem thrown his way. Your IT is in good hands with Keith!

He currently lives in the Columbia, TN area with his four cats and dog. The animals keep him pretty busy, but he also finds time to work on his house.


Terry Boggs

Terry Boggs

Bookkeeper

Terry is NCI’s favorite bookkeeper! She may be our only bookkeeper, but we’re sure that even if there were multiple that she would still be everyone’s favorite. She has been in bookkeeping for over 25 years, and with our team since 2015. We are so glad she’s here!

She’s originally from Naples, FL, but now resides in Columbia, TN. She and her husband, Jeff, have 2 children and 3 wonderful grandchildren! When she’s not at the office, Terry enjoys traveling, tending to her flower garden, trying new recipes, and (mostly) spending time with her children and grandchildren!


Kara Stephens

Kara Stephens

Support Engineer

Kara Stephens is one of our lovely Helpdesk Technicians, and her favorite part of the job is the varying challenges faced. She has been with NCI since 2016, and has been in this field of work for about five years collectively. Her favorite thing about Nashville Computer is the team! When asked what three words she would use to describe NCI she went with knowledgeable, generous, and driven.

She is originally from Michigan, but now resides in Nashville with her husband of over a decade, and three sweet children – along with a pup named Nami. One of her favorite things to do outside of business hours is working on her 1950’s house!


John Rawls

John Rawls

Support Engineer

John is a helpdesk engineer, and has been with Nashville Computer since 2016. He loves that at NCI he is able to help people and constantly learn new things. His favorite thing about the company is that everyone works together and is willing to help each other.

Originally from Mobile, AL, John now lives in Antioch, TN. He has a girlfriend, Julien, and 3 great kiddos! He loves reading, kayaking, fishing, hiking, and going to plays and concerts outside of the office.